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NPCI launches AI virtual assistant PAi

5/27/2020 10:59:17 AMVisitors: 77

 National Payment Corporation of India (NPCI) has launched an artificial intelligence (AI)-based chatbot to create awareness around its digital payment platforms like FASTag, RuPay and UPI. Called PAi, the chatbot aims to improve digital financial inclusion in the country. The AI virtual assistant PAi can be accessed 24/7. It will provide users information and guidance about NPCI products round the clock. Customers can ask queries via text or voice on the websites of NPCI, RuPay, and UPI Chalega. Through PAi, users get verified automated responses to their queries on all NPCI’s products. PAi would also be accessible to global RuPay Card holders as well. Right now, PAi is available in English and Hindi languages. NPCI plans to soon launch it in other regional languages. <br>PAi has been developed by Bengaluru-based startup CoRover Private Limited.Ankush Sabharwal, founder and CEO, CoRover said, “As the world changes, conversational AI will be the core for business continuity and its seamless operations. Chatbots powered by conversational AI brings every customer closer to verified information on their digital payments. CoRover is excited to partner with NPCI and contribute to the vision of building robust digital payment infrastructure for India and the world.”

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