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Frequently Asked Questions

What is a web site?

A web site is a place on the Internet where you can explore your business, your hobby, or your personal interests.

How will a web site benefit to us?

A web site will expand your client base worldwide because it allows your customers to visit your business and gather information about your products and services when it is convenient for them. Having a web site turns your business from local to international . It is the most cost efficient way to spread the word about your business or hobby. You may tell the world as much or as little as you want.

How do we decide on what the web site should look like?

Your personal likes and dislikes as well as favourite colours should be discussed with your web designer. A good web designer will ask you many questions. Design, content, ease of navigation and speedy download are a few of the things to consider when deciding what you want your site to look like.

What is HTML?

HTML stands for the hyper text mark up language. This is the language that all browsers (software that you use to view the internet) use to understand what should be displayed and how it should be displayed.

What is Web Hosting?

Web hosting means finding a server on which to place (publish) your website so others can see it. Most Web Designers will be able to supply space for your site at a very minimal fee or be able to advise you on where to host your site. This gives a much more professional appearance to your site, with no pop up advertising to distract your visitors.

What is Domain Name?

A domain name is a specific name that identifies the owner. i.e. The Domain Name gives you and url (internet address) that is easy to remember. You can move your site at any time to any server and still be found because your domain name does not change.

What does 'custom design' mean?

Custom means designed just for you. You will not run into the same design anywhere else on the internet. Your site will be unique to you and your business/hobby.

What is 'maintenance'?

Maintenance is revising outdated information on EXISTING pages and resubmitting your site to the search engines on a regular basis. (Changing the style or look of the site, i.e. changing backgrounds, graphics, etc, are not considered maintenance, nor is adding pages to a website. These are classed as REDESIGN)

Why are some pages so quick to download and some so slow?

A properly designed web site is optimized to download as fast as possible. Optimize in this instance means that all graphics, pictures and backgrounds are compressed to make the files as small as possible. Another reason that pages may download slowly is that there is too much on one page, large pictures, or the links on that page go to sites that are having server problems. Music on a website is also major reason for slow downloading. The server that a website is hosted on plays a very important part in the speed of download.

What is a Site Map and why does my site benefit from one?

A site map is a linked, graphic or text-based display of a website's hierarchy, similar to an organization chart. Typically, site maps break down a website's content into increasingly specific subject areas to help the visitor understand its structure, from the main navigation pages to their subordinate pages. The main difference between a site map and a subject index is typically an alphabetical list, not a hierarchically structured set of links. A site map is a useful addition to a website as it helps enhance user experience and assists search engines to ‘navigate' the site. A good site map ensures that all websites pages of your site can be indexed by search engine.

What is Web Hosting?

Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online. We provide space on our servers for your web site and email. We can register a new domain name for you, or host an existing domain name, which will be used for your web site and email.

How do I upload my site online?

The most popular way of uploading your site is using FTP. When you sign up for a package, your host will provide you with an FTP account. Using software such as CuteFTP or WS_FTP, you can log into your host. Then you can just drag and drop files onto your web server.

What are PHP, ASP, Perl, MySQL, MS SQL?

  • PHP - PHP: Hypertext Preprocessor, server side language
  • ASP - Active Server Pages, server side language
  • Perl - server side language
  • Each programming language has its own benefits and uses.
  • MySQL and MS SQL are database systems that you can use a database to organize your data.

What is the difference between Linux hosting and Windows hosting?

If you need to support Microsoft products such as ASP, ASP.NET, MS SQL, or VBScript or IIS, then Windows hosting fits your needs. Linux is much more common with web hosts because of its stability and because it's free. Therefore, Linux hosting is usually cheaper than Windows.

What Is Data Transfer?

Data transfer is the total number of data packets which are transferred across the Internet to or from account.

What is Virtual Hosting?

Virtual Hosting or shared hosting, is web hosting that should suffice for most everyone. It refers to the fact that your site is on a server that hosts multiple sites. Very few sites need the power of a dedicated server (single server per site), so this option is reliable and cheap.

What is my SMTP server?

Your SMTP server is or you can use the given IP address.

What is my POP server?

Your POP server is or you can use the given IP address.

What are the FTP settings?

First you will need to install an FTP program on your computer. Once you have installed the program you will need to enter in your domain settings for your FTP access which are: (Generic)

  • FTP host:
  • FTP login: given after sign-up
  • FTP password: (corresponding password to the FTP login)
  • You would need to upload your website pages / files to the folder named "httpdocs"

What is the Control Panel?

The Control Panel is an end user account manager where you can administer and make changes to your account. You can create email accounts, mailing lists etc in the Control Panel.

What is Domain Parking?

Domain parking means buying a domain and putting a 'coming soon' page on it or not having anything at all on it – inaccessible to users.

What is a Domain Name?

A domain name is a specific web site address that you choose and register with Network Solutions (the official registrar of domain names ending in .com, .net, .edu, and .gov). Example: Our domain name is

What is a Virtual Domain?

Virtual Domain Hosting means having your own domain name ( without having to install expensive server hardware and software. With Virtual Domain Hosting, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name ( ) and by your own personal e-mail address domain name ( ).

How do I get a Domain name?

You can register a domain name through us. See link on our website i.e.

Can I transfer an existing domain of mine to your servers ?

Yes, all you need to do is enter into your domain management area with your domain registrar and have the DNS settings pointing to our servers. Once this is done within 24-48 hours all of the mainframes on the internet will update their records and point your domain to our servers where your website is located.

What is a domain name registry? A registrar? A registrant?

A registry maintains the authoritative, master database of domain names for a top-level domain (TLD) like .ORG. The registry ensures that each domain name is unique.

Registries such as PIR do not take domain name registrations directly from the public. Instead, the registry receives domain name information from registrars, the "retailers" who register domain names on behalf of registrants. Registrants are people or organizations that would like to register and use a domain name.

What is an IP address?

Every computer on the Internet has a numeric address called an IP Address, which is used to identify the location of the computer. An example of an IP address is Each domain name replaces this string of numbers with a simple word or expression.

What is Search Engine Optimization (SEO)?

Search Engine Optimization (SEO) is the process of designing a website specifically for search engines with the goal of obtaining the highest possible rankings according to selected keywords.

Why is SEO so important?

It is estimated that over 90% of people use the Internet to search for products or services with the intent of purchasing. SEO makes sure your website has all the necessary criteria to position high in search results. Without a ranking in the top 20, your website has no chance of being found by potential customers.

What are Submissions?

Text that is visible to the search engine spiders but not to site visitors. Hidden text is primarily used to add extra keywords in the page without actually adding content to a site which may mostly consist of images. Most search engines will penalize Web sites which use hidden text.

What is cloaking?

Determining which search engine spider is visiting a web page and then giving each spider a page optimized for it's particular algorithm. This method of search engine optimization can result in a website being removed from the major search engines.

What is a doorway page?

A method of search engine optimization considered to be SPAM. These are pages created for nothing but the purpose of ranking first for a particular keyword phrase. These pages usually lack any significant content and do not reflect the tone of the rest of the website. If a search engine determines a website has used this tactic then the website will be removed from the search engine permanently.

What are Meta Tags?

A part of your webpage header that is "invisible" to your viewers. Meta Tags are just one facet used by some search engines to determine the content of your website.

What is Link Popularity?

Link popularity refers to the number of outside links pointing to your site. The majority of major search engines now figure link popularity into the ranking algorithms so it is prudent to seek outside links to your site.

What is Spider?

The software that scans documents and adds them to an index by following links. Spider is often used as a synonym for search engine.

What is Search Engine?

The software that searches an index of spidered web pages and returns matches. Also used to describe web sites which allow users to search the Internet for keywords. See our list of top search engines.